UltiHome Account Deletion Process

UltiHome/Ultihome Business is a residential energy management APP developed by Ultimati Energie Deutschland GmbH (registered at Am Bonifatiusbrunnen 53, 60438 Frankfurt am Main, Germany, Email: sales@u-energie.de. hereinafter also referred to as "we", “Controller” or "Ultimati").

In order to explain how UltiHome/Ultihome Business will collect, use and store your personal information and what rights you have, we will explain the relevant matters to you through this guide, the main points are as follows:

1、 Delete UltiHome/Ultihome Business account：

1) Introduction

If you confirm that your Ultihome account has no corresponding value, you will no longer use your Ultihome account, and the information in Ultihome has no value, you can complete the Ultihome account cancellation by reading this document.

2) Account Deletion Process

Ultihome → Personal Center → Account Deletion → Read Deletion reminder → Check the "I have read and agreed to the above important reminder" → Apply for Deletion → Get verification code → Confirm Deletion

Note: 

1、The Account Deletion choice is visible to all members.

2、Please Read the Account Deletion reminder before you delete your account.

3、Your data cannot be restored after deletion.

4、If you do not receive the verification code, please check that your email address is correct.

2、Delete Ultihome/Ultihome Business Account by E-mail：

You can apply to delete your account, provided that you fully understand and agree that once the application for deletion of this account is approved, you will be solely responsible for any consequences caused by the deletion of the account, including but not limited to the data being deleted and unable to be retrieved. 

The materials to be prepared are as follows:

1、Please download [Ultihome Account Deletion Application Official Letter-Template]: Ultihome Account Deletion Application Official Letter Template.docx

2、Fill in the corresponding account association information and other information, attach the handwritten signature of the person in charge and stamp your company's official seal in the corresponding required position;

3、Please use the Ultihome registered account email to send the account deletion application letter to service@u-energie.de.

4、 Ultihome will complete your account deletion application within 7 working days and notify you by email. After that, you will no longer be able to retrieve any information and data of the deleted account.