Terms Of Service

Warranty Policy

For direct purchases from Ultimati Energie, kindly review the warranty service details below. If you acquire our products through other distributors, suppliers, or resellers, they may offer distinct warranties. In such cases, please reach out to them directly for additional information.

Warranties for Residential Energy Storage Batteries

1. Ten-year Warranty

During the warranty period, Ultimati Energie will replace your residential energy storage battery at no cost if it fails due to non-human factors, providing you with a usable battery as a replacement.

2. Extended Warranty

Extended warranty service is provided. With each additional year, the cost increases by only 5% of the system’s purchase price (excluding labor costs).

Warranties for Inverters

1. Ten-year Warranty

During the warranty period, Ultimati Energie will replace your inverter at no cost if it fails due to non-human factors, providing you with a usable inverter as a replacement.

2. Extended Warranty

Extended warranty service is provided. With each additional year, the cost increases by only 5% of the system’s purchase price (excluding labor costs).

Shipping Policy

For direct purchases from Ultimati Energie, kindly review the warranty service details below. If you acquire our products through other distributors, suppliers, or resellers, they may offer distinct warranties. In such cases, please reach out to them directly for additional information.

Efficient Processing and Timely Delivery

Your order will be processed within 1 to 3 working days, and typically, you can expect to receive your products within 10-15 days. In the event of any objective or uncontrollable delays, we will proactively inform our customers.

German Warehouse Dispatch

All orders are dispatched from our warehouse in Germany, ensuring reliable and swift shipping.